Food can’t be taken back and sold again, so we only accept returns when something has gone wrong on our side.
When we’ll replace it or refund you
- Your item arrived damaged.
- You received the wrong item.
We can’t accept returns for any other reason, such as a change of mind.
How to tell us
Within 48 hours of delivery, send us:
- your order number
- photos of the outer parcel, the packaging and the item
- a line on what went wrong
Send them on WhatsApp to +91 62064 26962 or by email to support@dalantales.com. Please keep the item and its packaging until we reply.
What happens next
We’ll check your photos and reply within 2 working days. If the item was damaged or wrong, we’ll send a replacement or refund you, whichever you prefer.
Refunds
- Paid online: refunded to the same UPI, card or bank account within 5–7 working days of approval.
- Paid by cash on delivery: refunded by UPI or bank transfer.
Cancelling an order
You can cancel an order before it is dispatched. Message us on WhatsApp or email us with your order number. If you paid online, your refund follows the timeline above. Once an order has been dispatched, it can’t be cancelled.